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Privacy Policy

Last updated: 24 August 2026

1. Our commitment to your privacy

Coppins Outdoors respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you:

  • visit or shop through our website;
  • purchase goods or services from us;
  • create or use a customer account;
  • contact us;
  • book a bicycle service or repair;
  • enter a promotion or competition;
  • subscribe to marketing communications; or
  • otherwise interact with Coppins Outdoors.

We handle personal information in accordance with the Privacy Act 2020 and the Information Privacy Principles.

For the purposes of this policy, “Coppins Outdoors”, “we”, “our” and “us” refer to the business operating Coppins Outdoors.

2. Personal information we collect

Depending on how you interact with us, we may collect information including:

  • your name;
  • email address;
  • telephone number;
  • billing and delivery address;
  • account and login information;
  • details of products and services you purchase;
  • order history;
  • payment and transaction information;
  • delivery information;
  • correspondence and enquiries you send to us;
  • workshop bookings, bicycle details and service history;
  • warranty or product-support information;
  • competition or promotion entries;
  • marketing preferences;
  • information you provide when leaving reviews or feedback; and
  • any other information you voluntarily provide to us.

When you use our website, we may also automatically collect technical information such as:

  • your IP address;
  • browser and device type;
  • operating system;
  • pages viewed;
  • links clicked;
  • referring website;
  • approximate location;
  • date and time of visits; and
  • cookie and website usage information.

We aim to collect only information that is reasonably necessary for our business activities.

3. How we collect personal information

We usually collect personal information directly from you, including when you:

  • place an online or in-store order;
  • create an account;
  • contact us by telephone, email, social media or through our website;
  • subscribe to a mailing list;
  • book a service or repair;
  • participate in a promotion, event or competition; or
  • otherwise provide information to us.

We may also receive personal information from another person or organisation where permitted by law. This could include information from:

  • payment service providers;
  • delivery and courier companies;
  • suppliers or manufacturers assisting with warranties;
  • website and technology providers;
  • social media services;
  • someone purchasing or arranging a product or service on your behalf; or
  • other parties where you have authorised the information to be provided.

Where we collect personal information about you indirectly, we will take reasonable steps to notify you as soon as reasonably practicable where required by the Privacy Act 2020, unless an applicable exception applies.

4. Why we collect and use your information

We may use your personal information to:

  • process and fulfil orders;
  • arrange delivery or collection of goods;
  • process payments and refunds;
  • manage customer accounts;
  • provide bicycle servicing, repairs and workshop services;
  • communicate with you regarding an order, service or enquiry;
  • process warranty claims or product recalls;
  • provide customer support;
  • operate competitions, promotions or events;
  • send marketing communications where you have agreed to receive them or where otherwise permitted by law;
  • maintain and improve our website and services;
  • understand how customers use our website;
  • prevent fraud, misuse and security incidents;
  • maintain appropriate business and accounting records;
  • comply with our legal obligations; and
  • establish, exercise or defend legal rights.

If you choose not to provide information that we reasonably require, we may be unable to provide a particular product, service, delivery, account or other requested service.

5. Online payments

Online payments may be processed through secure third-party payment service providers.

Payment providers may collect information including your card details, billing information and transaction information in order to process your payment.

Coppins Outdoors does not normally receive or store your complete credit or debit card number when a payment is processed through a third-party payment provider.

Payment providers have their own security and privacy practices governing the information they process.

6. Cookies and website technology

Our website uses cookies and similar technologies.

Cookies are small files stored on your device which help websites operate and provide information about how websites are used.

Cookies used by our website may include:

  • Necessary cookies: These are required for functions such as maintaining your shopping cart, website security, customer login and checkout.
  • Preference cookies: These remember choices or preferences you make when using the website.
  • Analytics cookies: These help us understand how visitors use our website so we can improve its performance and usability.
  • Marketing cookies: Where enabled, these may be used to measure advertising performance or provide more relevant advertising.

Where appropriate, you can manage your cookie preferences through the cookie controls provided on our website.

You may also block or delete cookies using your browser settings, although disabling necessary cookies may affect the operation of parts of our website.

7. Marketing communications

If you subscribe to our mailing list or otherwise agree to receive marketing communications, we may contact you regarding:

  • new products;
  • special offers;
  • promotions;
  • events;
  • competitions;
  • store news; and
  • other information we believe may be relevant to our customers.

You can unsubscribe from electronic marketing communications at any time using the unsubscribe option contained in the message or by contacting us.

Transactional communications concerning an order, payment, warranty, safety notice or service booking are not marketing communications and may still be sent when necessary.

8. Who we may share information with

We do not sell your personal information.

We may provide information to trusted third parties where reasonably necessary to operate our business or provide services to you.

These may include:

  • website hosting and e-commerce providers;
  • payment processing providers;
  • courier and freight companies;
  • IT and cloud service providers;
  • email and communications providers;
  • analytics and marketing providers;
  • product suppliers and manufacturers where required for warranty, recall or product-support purposes;
  • professional advisers such as accountants, insurers and legal advisers; and
  • government, regulatory or law-enforcement authorities where disclosure is required or permitted by law.

We require service providers handling information on our behalf to protect that information appropriately.

9. Information stored or processed outside New Zealand

Some of the technology, cloud, payment, analytics, communications or other service providers we use may store or process information outside New Zealand.

Where personal information is disclosed to an overseas organisation, we will take reasonable steps to ensure the disclosure complies with the requirements of the Privacy Act 2020, including Information Privacy Principle 12 where applicable.

This may include ensuring the recipient is subject to appropriate privacy protections or contractual safeguards.

10. Protecting your information

We take reasonable steps to protect personal information against:

  • loss;
  • unauthorised access;
  • misuse;
  • alteration;
  • disclosure; and
  • destruction.

These measures may include physical security, password protection, access controls, secure technology providers, software security and staff procedures.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

If we become aware of a privacy breach that has caused or is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required by the Privacy Act 2020.

11. How long we keep information

We keep personal information only for as long as it is reasonably required for the purposes for which it was collected or to meet our legal, tax, accounting, warranty and business obligations.

When information is no longer required, we may securely delete, destroy or anonymise it.

Some transaction and accounting records may need to be retained for longer periods to comply with New Zealand law.

12. Accessing or correcting your information

You have the right to ask us whether we hold personal information about you.

You may also ask:

  • for access to your personal information; or
  • for incorrect or incomplete personal information to be corrected.

To make an access or correction request, contact our Privacy Officer using the details below.

We may need to verify your identity before providing personal information.

There may be limited circumstances under the Privacy Act 2020 where we are permitted to withhold particular information.

13. Information about other people

If you provide us with personal information about another person — for example, a delivery recipient, gift recipient or another person involved in a service or warranty request — you should ensure you are authorised to provide that information.

We will only use that information for the purpose for which it was provided, unless another use is permitted by law.

Where required by the Privacy Act, we will take reasonable steps to ensure the person is made aware that we have collected their information.

14. Links to other websites

Our website may contain links to websites operated by third parties, including manufacturers, suppliers or social media platforms.

Coppins Outdoors is not responsible for the privacy practices or content of external websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

15. Privacy Officer and contacting us

Coppins Outdoors has appointed a Privacy Officer responsible for overseeing our compliance with the Privacy Act 2020.

If you have a question, concern, complaint, or request relating to your personal information, please contact:

Privacy Officer
Coppins Outdoors
255 High Street
Motueka 7120
New Zealand

Phone: 03 528 7296
Email: coppinsoutdoors@xtra.co.nz

We will endeavour to respond to privacy enquiries promptly and appropriately.

If you are not satisfied with our response, you may make a complaint to the Office of the Privacy Commissioner, New Zealand.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.

The current version will be published on our website and will show the date it was last updated.

Your continued use of our website after an updated policy is published will be subject to the current Privacy Policy.